Returns & Refunds

At Medusa Charm, your satisfaction is important to us. However, due to the cosmetic and hygienic nature of our products, we do not accept returns refunds once your order has shipped.

❌ No Returns or Exchanges

For health and safety reasons we do not accept returns or exchanges on any skincare, haircare, or body products.

🕒 Order Cancellations

We understand that things happen! If you need to cancel your order:

    •    You have 24–48 hours after purchase to cancel your order.

    •    Cancellation requests must be submitted via email or our contact form within that time window.

    •    After 48 hours or once your order has entered the inspection or shipping process, it can no longer be canceled or refunded.

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or missing an item, please reach out within 72 hours of delivery with:

    •    Your order number

    •    Clear photos of the item(s) and packaging

We will review the situation and offer a resolution on a case-by-case basis, which may include a replacement or store credit.